[{"data":1,"prerenderedAt":114},["ShallowReactive",2],{"situation-broken-pay-machine":3},{"id":4,"title":5,"body":6,"category":102,"description":103,"extension":104,"legalGrounds":105,"meta":106,"navigation":107,"path":108,"seo":109,"slug":110,"stem":111,"winRate":112,"__hash__":113},"situations\u002Fsituations\u002Fbroken-pay-machine.md","How to Appeal a PCN for a Broken Pay Machine or Payment App Failure",{"type":7,"value":8,"toc":93},"minimark",[9,14,23,28,31,36,64,66,70],[10,11,13],"h2",{"id":12},"appealing-a-fine-when-payment-equipment-failed","Appealing a Fine When Payment Equipment Failed",[15,16,17,18,22],"p",{},"If a parking ticket machine or pay-and-display meter was broken, out of order, rejected coins, or the cashless phone app (RingGo, PayByPhone, MiPermit) suffered a server outage, ",[19,20,21],"strong",{},"you are legally protected under the doctrine of impossibility and procedural fairness",".",[24,25],"legal-statute-box",{"statute":26,"summary":27},"Doctrine of Impossibility (Lex Non Cogit Ad Impossibilia)","The law does not compel a motorist to perform an impossibility. If the issuing authority or operator failed to maintain functioning payment equipment, they cannot penalise a driver for non-payment where no viable alternative existed.",[29,30],"hr",{},[32,33,35],"h3",{"id":34},"step-1-evidence-required","Step 1: Evidence Required",[37,38,39,46,52,58],"ul",{},[40,41,42,45],"li",{},[19,43,44],{},"Photo of the machine display:"," Showing \"Out of Order\", blank screen, or coin slot jammed.",[40,47,48,51],{},[19,49,50],{},"Machine identification number:"," Located on the front or side of the meter.",[40,53,54,57],{},[19,55,56],{},"Screenshots of App errors:"," Showing timeout errors, transaction failed notifications, or network failure logs from PayByPhone \u002F RingGo.",[40,59,60,63],{},[19,61,62],{},"Call logs \u002F SMS logs:"," If you attempted to call the automated IVR payment line.",[29,65],{},[32,67,69],{"id":68},"step-2-appeal-strategy","Step 2: Appeal Strategy",[71,72,73,83],"ol",{},[40,74,75,78,79,82],{},[19,76,77],{},"For Council PCNs:"," Cite procedural failure and request the council's ",[19,80,81],{},"maintenance log"," for the meter on the date in question. Councils are required to keep audit records of reported machine faults.",[40,84,85,88,89,22],{},[19,86,87],{},"For Private PCNs:"," State that payment was frustrated due to operator equipment failure, and cite ",[90,91,92],"em",{},"BPA Code Clause 18",{"title":94,"searchDepth":95,"depth":95,"links":96},"",2,[97],{"id":12,"depth":95,"text":13,"children":98},[99,101],{"id":34,"depth":100,"text":35},3,{"id":68,"depth":100,"text":69},"Payment Failures","Unable to pay because the parking meter was broken or the app failed? Learn how to prove payment impossibility and cancel your fine.","md","Doctrine of Impossibility & Faulty Equipment",{},true,"\u002Fsituations\u002Fbroken-pay-machine",{"title":5,"description":103},"broken-pay-machine","situations\u002Fbroken-pay-machine","82%","ADcF_Kc_Cna_idA_7xK4JAyFQ44P0zi-eyJnjlYA6i8",1788656863111]